I'm not in sales, nor is my performance measured on any sales-related metric.

I have zero dog in this fight from a professional standpoint, but you should reflect on why your behavior is frustrating so many people here. A bunch of smart, technical people are venting and saying "IBM says a bunch of shit and doesn't deliver." You then come in and say, "I'm from IBM, tell me your concerns and they will be put in front of the right eyes. Change needs feedback." It completely lacks concreteness, humanity, or even basic detail. It's the same sort of pseudo-sales-y cantrip that most of the people here are complaining about in the first place.

You know who got this right? Fucking Dominos, of all companies. They took a hard look at themselves and said, yeah, we've been making a shit product. We don't want to do that any more. So here's what we're doing.

If you want to get a community like this to respond, you need to put the onus on yourself first. Don't go "hey, explain to us what's wrong." You need to figure that out on your own! At least pitch some possibilities. Show some evidence that you've put in the work before crowdsourcing your five year plan. Otherwise you just look lazy and like you want the community to fix your business. And that isn't their job.

From my perspective (not having a dog in this fight either), it's exactly the other way around. People are hurling undifferentiated abuse at IBM. IBM employee shows up, offering to engage. People are hurling personal abuse at them, refuse to offer specific criticism of the product.

Not exactly a display of maturity from this community.

> You need to figure that out on your own

Even IF an employee has a pretty clear idea themselves what needs to be improved, having a citable CUSTOMER opinion to that effect is going to vastly improve the chances of management listening.