The problem is not that Louis (and the rest of the right-to-repair movement) want them to go out of their way to be accommodating. They want them to follow how the rest of the repair industry operates, and to stop going out of their way to make repairs more difficult. Louis has a very strong personality, but he does actually have a point.
Economics is an excuse, especially since we know the Apple explicitly has spent money on trying to thwart third-party repair shops. The automotive industry went through this song and dance in 2012 (before the 90s it was the norm). All they want is the ability to purchase legitimate chips from wherever Apple sources them and have access to the same schematics their technicians have access to. They're not asking Apple to become a wholesale supplier of repair parts.
I'm sure your attitude isn't that unusual; a decent portion of the general public is savvy enough about auto repair to know dealerships are a big rip-off.
However, much of the population doesn't think twice about getting this treatment from Apple, and are happy to buy their iDevices, even though there's viable alternatives for all of them.
And he doesn't have any good things to say about the Surface either https://youtu.be/yswp0Bio4Oo
But there are trade-offs... fixing my iPhone 5S back panel was a huge pain. But - I could do it! And it was cheap! And I get a device that's tiny, resilient, and generally a wonder. I've seen devices and repairs evolve from the 80s through to now, and I still firmly believe we're better off now (in general), than we were, simply due to economies of scale and the reduction in information asymmetry.