Re:What happens when you pay PayPal $15k in fees?
by exclusiv on Thursday July 06, 2017 @06:54PM
(#14714624)
I've processed over $1.5M on Stripe for one of my companies and lost 11 of 11 disputes. I didn't support evidence for most though.
I have another startup which has processed only 30k and had 9 disputes. I won one dispute (4 charges) but only because I got the customer to agree in writing that he would withdraw and I would refund. I submitted a screenshot of my conversation with him in Intercom. He withdrew it and I refunded him as soon as I could.
Seems like it isn't really worth the time to submit evidence unless it's for a lot of money or the customer agrees to withdraw and calls off their dispute. Def. in the customer's favor.
I have another startup which has processed only 30k and had 9 disputes. I won one dispute (4 charges) but only because I got the customer to agree in writing that he would withdraw and I would refund. I submitted a screenshot of my conversation with him in Intercom. He withdrew it and I refunded him as soon as I could.
Seems like it isn't really worth the time to submit evidence unless it's for a lot of money or the customer agrees to withdraw and calls off their dispute. Def. in the customer's favor.