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Re:How ‘Critical User Journeys’ can help a product take off by defenestration on Thursday July 06, 2017 @03:58AM (#14708822)
This one? http://businessofsoftware.org/2012/02/professor-clayton-chri...

I can also recommend the HBR article mentioned above.

Re:How ‘Critical User Journeys’ can help a product take off by ihaveajob on Thursday July 06, 2017 @08:57AM (#14709997)
That one, yes! Thanks for the link... I forgot that little bit.