Customer's 20-year-old email account shut down over unusual address

Re:Customer's 20-year-old email account shut down over unusu... by zupa-hu on Tuesday July 04, 2017 @06:46PM (#14698802)

> I'm not sure if the fact that they refuse to migrate his emails to a new account is a matter of terrible customer support, technical debt, or incompetence.

Likely explanation: bounced emails landed in his mailbox, and his access to them is problematic. Migration would mean they have to "clean the data", which as we know can never be done to 100%, plus it is time consuming / expensive.

I'm not protecting the company, just pointing out the forces.

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Re:Customer's 20-year-old email account shut down over unusu... by Cpoll on Tuesday July 04, 2017 @07:41PM (#14699021)

They gave him a month, he already has access to any of those emails, and will continue to - nothing to clean, in that sense.

In any case, it's not their stated reason. If they're sending emails using noreply already (which are bouncing), that's a completely different issue, and I wonder if he wouldn't have a case for them impersonating him :)

I find it unlikely that anyone cold emails "noreply".

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