Yeah. While I think they have pretty good product, they have the reality distortion field turned up to 11. It permeates everybody who deals with them -- including at times their own staff.
What I'd really like to know is how they score these interviews and exposes on them? They read like a marketing insert ( http://online.wsj.com/article/SB125200842406984303.html ).
The consensus among people I know is that they are paying gobs of money to the owners of these papers to get this kind of coverage. Why run a half page add when you can get the paper to just send a reporter out to your office to give you a favorable writeup with pictures of the CEO looking impossibly cool and not even bother to interview the end users of the software who might have something negative to say?
(And thanks for taking the time to write that.)
Edit: with hindsight, it just occurred to me that if the original quote were true, they wouldn't need a $90M Series D in the first place. Filet mignon at the Ritz, on the other hand, adds up pretty quickly.