I worked for a large company that used thousands of Intel CPUs every year and when we suspected a CPU bug we were mostly brushed off. We had a very persistent person on the team who kept tracking the issue to find correlations and some very good kernel developers that went on to nearly pin-point the issue and only then did Intel pay attention and it then took them still several months to acknowledge the issue give a brief report on the issue and acknowledge that our proposed workaround will indeed work.

I've never seen Intel do a very good job at failure analysis or following on with failures unless prodded very hard.