Common problem for all major services: if you have support that actively answers the requests, you'd get flooded with all kinds of junk, and hiring people that can a) sort through the junk without quickly burning out and b) be able to distinguish "i clicked something and now internet is gone!!! help!!!" people from people reporting legit problems - it is very expensive. I'd say prohibitively expensive. And if you don't go to this expense, eventually somebody somewhere gets false negative and shames you on all social media. I haven't found many exceptions from that rule - if you want to report something to a big company, you'll have to deal with several layers of bots or bot-like script readers, which have zero incentive of escalating your issue (they are probably trained to have very high escalation threshold, otherwise everybody would demand to speak to Twitter CEO about some dude posting offensive stuff on Twitter). So either arm yourself with a lot of patience, or give up.