To piggyback on your example, I volunteered at an organization who were working with someone who had recently been released from prison but had no ID and no access to any supporting documents.

The organization spent months going back and forth with the state to get an ID issued. The state was sure he was the guy who had done the crime and should spend years locked up, but wouldn't confirm he was the same person for ID purposes. It was maddening just watching the process unfold.