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Re:Amazon to Acquire Whole Foods for $13.7B by alasdair_ on Friday June 16, 2017 @06:46PM (#14573147)
>It continues to do well with non-perishable items.

I've tried a bunch of different grocery delivery services (Seattle area) and Amazon Fresh is far and away the best of them. I stuck with Safeway for four months and literally every single time they delivered an order, there was a problem with the order. Every single week! There was always something missing (not even obscure stuff - once they claimed to be out of bananas, for example) and the packaging was terrible - just getting the bags from my front door to the kitchen often let to something falling out and breaking.

Amazon Fresh does things very, very well. They show up on time, almost never have a stocking issue and the packaging is very well designed - the frozen stuff is packed with dry ice, the cold stuff with an ice pack and the rest are packed into reinforced paper bags that are sealed to prevent stuff falling out en-route. It takes only moment to move everything into my kitchen and I've never had something break en-route.

Customer support is much better too - every time my order was missing an item, I'd have to call Safeway and often I simply couldn't reach someone (especially outside of 9-5).

Grocery stores need to up their game quickly or they will go the way of Sears and K-Mart.

Re:Amazon to Acquire Whole Foods for $13.7B by sgs1370 on Friday June 16, 2017 @07:36PM (#14573336)
Echoing this about Amazon Fresh. I have ordered 3 times (mainly meat and veggies) and it's been flawless. Their packaging is great, the quality of the food is great. It is a luxury purchase but although the prices are more than at my local store, they are less than what I would pay at WF. Most importantly, the delivery times are very flexible and easy to arrange...with the same great search engine amazon uses for everything else. I tried a few other grocery delivery services over the years and they couldn't promise any delivery window, their packaging was terrible, and you had to be there in person to get the groceries.

As an aside, the amazon fresh packaging is great as trash bags. The ice packages they send along are great to put in your freezer and use later on trips. They recently (at least to me) added a durable cloth-based cooler, which they say you can put on your porch and they will reuse. I may let them have it back or I might use it as a cooler for my normal grocery store trips.

It is slightly more expensive, but the bottom line is that in the middle of the week I am just too worn out to go to the store, so being able to have a mid or end week delivery means that I have stuff at home instead of having to order out.

I guess I qualify as an amazon fanboy ;-)

Relevance to this HN story, I think they can probably leverage this to help their Amazon Fresh business.