> Normal people don't put images in emails.

I am not sure of your definition of normal. ;-)

Part of my duties at work include help desk and maintenance of a few pieces of software. I get eMail with screen shots of error messages on a fairly regular basis.

(Personally, I have made my peace with HTML eMail, what I really dislike are those humongous email signatures with corporate logos and silly disclaimers that often dwarf the email body itself.)