And I can fully believe everyone reporting problems believes they are right while withholding judgment as to whether their interpretation of their situations, which were generally highly emotional and formed during extreme stress, is entirely consistent with reality once the other side has a chance to state their case. We should always get both sides. Humans aren't very good at representing stressful situations with other humans objectively.
What I was attempting to communicate is that there are a few first hand accounts, and numerous news articles and blogs expounding on what those mean. I didn't mean to imply that those that had those experiences were not referring to their own experiences, or that they were being untruthful, but I understand how either of those might have been interpretations of my words. I'll leave them as they are because I don't believe in whitewashing, and let this stand as the correction.
While I think it's important to get both sides of the story, I don't view both sides with the same level of trust. I think those with the accusations are far more likely to have accounts closer to reality in this case, but closer to reality doesn't mean they are accurate representations of the situation when taken by themselves. Confirmation bias is real, and doesn't have to have such an extreme effect as to change someone's opinion to still have a large effect on how people perceive the situation.
Besides, it isn't hearsay, the allegations have been made by some of the victims. Hearsay is something else.