I find it interesting that people use the need for a CRM like this to make two opposing arguments: 1) If you need something like this to better communicate with friends/family, you must not genuinely care about them 2) If you use something like this to better communicate with friends/family, it shows that you actually do genuinely care about them

The former assumes if you care enough you should be able to do it on your own without assistance from a CRM/app, the latter does not make that assumption and gives you kudos for using the tools available to make you better at caring for others