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A comment on Is Google far too much in love with engineering?. Parent comment

Re:Is Google far too much in love with engineering? by saturdayplace on Monday June 21, 2010 @02:43PM (#1449651)
> Whatever their focus, it's not on customer service.

No, that's exactly their focus. You got a lot of attention regarding the product that you were a customer of, the premium paid apps.

In the other instance, you were the product: a pair of eyeballs they could sell to advertisers. And the advertisers are the customers in that instance.

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Re:Is Google far too much in love with engineering? by cglee on Monday June 21, 2010 @03:35PM (#1449787)
I should add that they were never so helpful when I inquired from my premium domain in the past. I only received a lot of attention when it was time to renew.

For example, I couldn't figure out how to cancel the premium account, and I sent an email asking. No response ever came.

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