So it's fantastic that Lyft is doing okay in the US. But Uber is playing a whole different game.
The only things Uber add to the service mix is an app and a bad attitude, neither of which create any value for me.
What Uber brings to the table isn't high end hire cars but rather UberX which is a game changer for price and quality. Finally taxis can't refuse to take you somewhere or not use the GPS. And not sure how you had a "bad attitude" experience given how seriously drivers take their ratings.
This often surprises Australians, so if you are one of them you're not alone. In my view Australia has a culturally ingrained reverse snobbery, which leads to false judgements about value and utility.
The "bad attitude" I believe is clearly attributed to Uber, not their independent not-employees-at-all contractors, whose exploitation, low income, and zero benefits I have some limited sympathy for.
Not a big fan of Uber as a company though. If Lyft of another viable competitor set up shop here then I'd be open to switching.
I've caught taxis on the exact same route twice because my phone was dead and I couldn't order an Uber. One was $48 and the other was $55. I believe it's more on a Friday or Saturday (they have some 'off-peak' fee or something), but Uber obviously has the occasional surge on those nights too.
Using Taxis, in Melbourne at least, seems to be lighting money on fire.