But then again, if we refer back to the original article and assume the author is being mostly honest (I believe he is), then are employees working in support who disingenuously transfer people around to "more appropriate" support personnel in a system designed (by management, yes) to get people to give up beyond any criticism, because "it's just their job"? I think that's a valid question.
Point taken I am excessively rude, but good god how will anything get better with quasi-monopolies? My intent, to be honest, is to invoke a feeling of shame to employees who watch this happening and do nothing. I think there's even a famous saying to that effect.
Ironically, a good manager will generally have a pretty solid amount of empathy because that's key to being good at the job. So if it's not okay to crap on engineers (it's not) then it's also not okay to crap on managers.
NB: not affiliated with Microsoft. Edit: Freudian slip.
It's one thing to shit on management or whatever, but your comment reads at least in part as a very serious dig at the actual employees. And it's just a really shitty thing to say to someone.