Thank you. I should probably have tried those too. It would be a good idea to instruct your support people to refer to those places for bug reporting.
Re:How to Report a Bug to Microsoft
by DoofusOfDeath on Saturday May 27, 2017 @08:54AM
(#14429877)
With all due respect, I don't think you're correct regarding questions about disabling Windows 10 telemetry.
Also, I worked as a Product Manager (Marketing) in the Office division for about 3 years, and honestly if you find folks who you know in Marketing, we're all about community and are willing to help get you the right resources and to the right people, regardless if it's our product that you're having trouble with.
Finally, I know for a fact that the marketing and engineering teams are actively engaged on StackOverflow, so if you were able to post something there, they will find it and respond.