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Re:New Surface Pro by pc86 on Tuesday May 23, 2017 @10:54AM (#14401720)
I'm confused, you quoted the 2-year support requirement and they then fixed your 3-year old laptop?
Re:New Surface Pro by blowski on Tuesday May 23, 2017 @04:22PM (#14404968)
The legislation doesn't have a fixed period, it provides a vague 'reasonable use for a reasonable period of time' type clause. This was a £1700 laptop, so I had a right to expect it to last longer than 3 years, which was supported by claims on Apple's website.

Therefore, Apple either has to say "our laptops are only good for three years", or say that particular laptop was defective and fix it.

Re:New Surface Pro by dahauns on Wednesday May 24, 2017 @04:49AM (#14408496)
> The [EU] legislation doesn't have a fixed period.

Sure does: 2 years. http://europa.eu/youreurope/citizens/consumers/shopping/guar...

Re:New Surface Pro by blowski on Wednesday May 24, 2017 @06:24AM (#14408909)
You are right! It's the UK implementation of the law that's more fuzzy.
Re:New Surface Pro by AlphaSite on Wednesday May 24, 2017 @09:00AM (#14409675)
The uk implementation is 4/5 years depending on your region.
Re:New Surface Pro by DamnYuppie on Tuesday May 23, 2017 @11:19AM (#14401964)
It is possible that it could be three years old but they had purchased it new and owned it less than 2 years. Just means that particular one sat in inventory for awhile.
Re:New Surface Pro by germanier on Wednesday May 24, 2017 @04:06AM (#14408299)
Some countries, including the UK, have longer requirements in national law.