> I never was pressured to update my review, never asked to return the original unit, never solicited to buy more stuff. They seemed to have a genuine desire to make sure their customers are being served well, and that is the kind of thing that will make me a customer for life.

This is great, and behavious we should encourage. But lets not pretend this isn't a carefully manage strategy.

A company doesn't care about you. It cares about messages like this.