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A comment on How Anker is beating Apple and Samsung at their own accessory game. Parent comment

Re:How Anker is beating Apple and Samsung at their own acces... by amenod on Monday May 22, 2017 @04:09PM (#14396537)
Given how many people had similar experiences, I wonder why they don't fix the products before they sell them? I mean, it's nice that they replace the faulty products, but do I really need to contact them at all? I guess making reliable product at scale for acceptable price is not so easy after all.
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Re:How Anker is beating Apple and Samsung at their own acces... by gumby on Monday May 22, 2017 @05:18PM (#14397011)
I was annoyed that they replaced the buggy product with a different product but then wanted me to leave a favorable review on the bad one. I asked if this is really what they wanted and customer support said yes. This is a shame.
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Re:How Anker is beating Apple and Samsung at their own acces... by kbart on Tuesday May 23, 2017 @02:10AM (#14399161)
In such cases I usually change my negative review to more neutral (3/4 stars) and add a disclaimer that refund/replacement has been received.
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