How Anker is beating Apple and Samsung at their own accessory game

Re:How Anker is beating Apple and Samsung at their own acces... by ry_ry on Monday May 22, 2017 @03:17PM (#14396171)

The difference between a company genuinely caring about their customers' experience with their product, and one who will do whatever it takes to manage their public profile isn't all that different to all practical intents and purposes.

That said, I'd consider it more carefully if i was going to engage with them beyond buying accessories. Or if they nearly burned my house down, I guess.

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Re:How Anker is beating Apple and Samsung at their own acces... by JadeNB on Monday May 22, 2017 @09:10PM (#14398092)

> The difference between a company genuinely caring about their customers' experience with their product, and one who will do whatever it takes to manage their public profile isn't all that different to all practical intents and purposes.

But it sounds like joering (https://news.ycombinator.com/item?id=14395539) was describing precisely a practical difference: a company that genuinely cared about its customers' experiences would, it seems, have responded to attempts at direct contact, rather than responding only to a threat to its public profile.

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