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Re:Americans Are Paying $38 to Collect $1 of Student Debt by crooked-v on Friday May 19, 2017 @10:28PM (#14380743)
From the article:

> All that's needed to enroll is some paperwork that enables contracted loan servicers to confirm borrowers' annual earnings, but experts inside and outside the government say they don't know why this step isn't completed, and distressed borrowers are left stuck in debt collectors' sights.

My guess would be that the loan servicers in question aren't bothering to tell anyone about the program, and nobody else can make it available in the first place. Even this article just mentions "some paperwork" instead of mentioning any details.

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