News for hackers. Stuff that matters.

A comment on Open sourcing the Firebase SDKs. Parent comment

Re:Open sourcing the Firebase SDKs by flukus on Thursday May 18, 2017 @04:22AM (#14365652)
Sadly it's often the most effective way. Companies pay a lot for social media monitoring and anything that gets a lot of tweets they'll act on.
[ Parent | on HN ]
Re:Open sourcing the Firebase SDKs by bad_user on Thursday May 18, 2017 @04:49AM (#14365740)
Well obviously some companies disagree.

Interactions on Twitter are shallow, which makes support interactions risky and unsatisfactory for the customer ;-)

Which is why any sane company will only reply "Please mail us at ...".

[ Parent | on HN ]
Re:Open sourcing the Firebase SDKs by jamest on Thursday May 18, 2017 @03:22PM (#14370244)
Yes, we don't reply on Twitter since it became difficult to operate across multiple channels as we scaled.

I've just updated our Twitter bio to make it clear where to go for support:

http://twitter.com/firebase

[ Parent | on HN ]
Re:Open sourcing the Firebase SDKs by Piskvorrr on Thursday May 18, 2017 @10:20AM (#14367400)
"...at [email protected]", usually.
[ Parent | on HN ]