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Re:A startup’s Firebase bill suddenly increased from $25 to ... by theptip on Wednesday May 17, 2017 @01:59PM (#14360977)
GCP sells support as a separate product. If you're a hobbyist, then that's great, as you can keep your costs lower.

If you're a business, there's no excuse not to pay Google for support. It's $150/mo; significantly higher than the $25/mo infrastructure bill the OP was discussing, but not unreasonable if you want to have a chance of guaranteeing QoS to your customers.

https://cloud.google.com/support/#comparison

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