Re:A startup’s Firebase bill suddenly increased from $25 to ...
by hellofunk on Wednesday May 17, 2017 @03:36PM
(#14362067)
I've had the complete opposite experience with GoDaddy support. Many of them are not so knowledgable and can easily waste time, and billing matters in particular can be quite disorganized with them if something goes wrong. I moved all my domains way from GoDaddy.
I'm not a big account with them, surely trivial compared to those mass domain parkers you mention, but they've never made me feel like I was less valued as a customer. I have received calls from humans just to ask me if I am currently satisfied with my service with them.
Especially if you have a business-critical service, this should simply be a baseline requirement for support, but it's becoming shockingly rare these days.