I disagree. It's not that the GP isn't being compassionate or understanding their perspective. They're describing why automation is more appealing to a large company and why this change is taking place. That said, the change will likely be met with the same response that similar changes have come with: people won't be out of jobs, the job market will change. Programming jobs will become more common, for example. Minimum wage jobs will turn into more conventional jobs/push more people into the software industry. It's sad that they're losing their jobs now, but the hope is that this will elevate them in society and give them new opportunities (which in the past has proven to be the case, luckily).