I know exactly what you're talking about. When I went to setup a payment arrangement for my son's delivery, the hospital acted like they didn't know what to do with me. I had to call and explain what I was even doing every time I tried to make a payment. Eventually I got with a representative who helped me figure it out, but I was left with the distinct impression that I was the only idiot in my county who pays for that.

In the midst of all this partisan debate about what will work best, I keep feeling like nothing can sustain a system that allows so much abuse.