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Re:Ask HN: Should I create a clone of a popular SaaS with ro... by tmaly on Saturday May 06, 2017 @09:32AM (#14280151)
I second this notion, there are so many clones.

If you can niche down on one specific feature for a segment of the market that is not being served, you would have better luck.

Re:Ask HN: Should I create a clone of a popular SaaS with ro... by funzofactofive on Saturday May 06, 2017 @10:14AM (#14280312)
Freshdesk seems to have done well pretty much cloning zendesk, so there are examples of it working out, but few and far between
Re:Ask HN: Should I create a clone of a popular SaaS with ro... by sumedh on Saturday May 06, 2017 @11:42PM (#14283726)
If I remember correctly the founder of freshdesk read on HN that people were frustrated with zendesk and had lot of of complaints. So its not exactly a clone of ZD, I am assuming they understood the customer's pain points worked on those features not just compete on price.