Your time is so regimented and strictly tracked that you'll get scolded for trying to use the bathroom outside your scheduled break and you have to take scores of calls a day, many of which from people who are abusive (and to whom you can't respond in kind or even terminate the call). Also pay is heavily incentive based and the metrics are always changing out from under you.

E: here's a longer article for reference. https://www.google.com/amp/s/www.psychologytoday.com/blog/th...