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Re:Storyboarding in UX Design by cercatrova on Sunday April 30, 2017 @02:36PM (#14233124)
I saw this concept with Airbnb in Design Disruptors, an hour long film about various designers at top companies like Julie Zhou of Facebook. Airbnb hired a Disney storyboard artist to walk through not just what the app would look like but what the consumer would feel and experience as they went through the app. Because Airbnb's appeal is not within the app but outside, in someone's home, the storyboard talked about the interactions between the in app world and the real world, and how to connect them. An app is just as much about emotion, how the experience makes people feel, as it is about the raw functionality, so storyboarding through an emotional experience is a very good way to achieve UX design.
Re:Storyboarding in UX Design by calbear81 on Sunday April 30, 2017 @04:44PM (#14233721)
I sit very close to our "Snow White" storyboards that map the journey for Guests on our platform and a separate journey for Hosts. It's a reminder to think about the "key frames" that we are trying to impact with our product and constantly remember that the online experience is an enabler of a more emotional offline interaction.

One other thing that Airbnb does that I haven't seen done at other companies nearly as much is a focus on producing videos/stories to tell our story both internally and externally. When I first joined it seemed crazy that we would spend so much time and effort to produce a high quality video (almost a short documentary) to talk about why we were launching a new initiative on our platform. After watching one though, it's clear that video is a much more effective medium to communicate emotion/feeling and that helps employees understand the deeper human element that we're trying to impact and continues to drive employees to champion the mission. Sure, you could have just thrown a bunch of words and stock art on a slide and call it a day but the story doesn't come across as effectively and you don't get the same impact on the feels.

Re:Storyboarding in UX Design by jakobbuis on Sunday April 30, 2017 @03:16PM (#14233313)
I can't seem to find the documentary you're referring to, any pointers?
Re:Storyboarding in UX Design by cercatrova on Sunday April 30, 2017 @03:22PM (#14233346)
https://www.designdisruptors.com/

Do note that it is sponsored by InVision, but I didn't think that detracted from the message because there was no product placement. It is also in limited showings, not online anywhere as far as I know.

Re:Storyboarding in UX Design by sakawa on Sunday April 30, 2017 @05:07PM (#14233840)
I'm pretty interested in this, but wasn't able to find it online. Was it released publicly?
Re:Storyboarding in UX Design by cercatrova on Sunday April 30, 2017 @06:42PM (#14234281)
It has limited release I think. I was able to watch it through a design group that I am in local to our area that hosted a screening.