Re:Southwest to Stop Overbooking as United Uproar Echoes
by briandear on Thursday April 27, 2017 @06:32PM
(#14215372)
It already IS transparent. Every single ticket counter generally has some form of overbooking notice. -- at lesst they did when I flew through DFW a few weeks ago. I don't think anyone reading this is unaware of overbooking. It isn't some mysterious secret clause on a TOS page somewhere.
But, couldn't they make the tradeoff more explicit and transparent for the customer? "This ticket allows you to be bumped, for which you will be paid $X. You can pay $Y more to make it a permanent you-own-this-slot-we're-not-f'ing-around reservation."
None of this, "oh, you didn't read and memorize the minutiae of overbooking policies and have to figure everything out minutes before the flight you thought you were going to be on!"