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Re:Postal: Open source mail delivery platform, alternative t... by lucaspiller on Wednesday April 26, 2017 @10:04AM (#14203014)
I had exactly the same experience. For context I run a SaaS targetting small/medium businesses, who usually have in-house email servers with extremely restrictive spam filters. The IP was on a blacklist, so some of my customers just couldn't use my service. I contacted SendGrid and their only solution was to upgrade from a $20/mo plan to a $80/mo plan with a dedicated IP - they wouldn't even move me to another IP in the pool.

Given this, and my volumes of mail were increasing (once you go over 100k emails/mo SendGrid's pricing goes up a lot), I setup my own mail server using Cuttlefish [0]. I set it up on an OVH instance that I pay £2.50/mo for. I contacted them to enquire about spam policies before opening an account, and they said they take it very seriously and monitor outgoing SMTP for spam.

The IP address I ended up with was still on one blacklist, but the process to remove it was pretty easy (fill out a form, and explain the situation) and took about 1 day. I set this up around 6 months ago and have had no problems with deliverability since then, I'm now up to sending around 300k emails per month.

[0] https://github.com/basho/cuttlefish

Re:Postal: Open source mail delivery platform, alternative t... by jjeaff on Wednesday April 26, 2017 @02:40PM (#14205755)
Unless you are doing a TON of sending, you are better off with a shared ip since it will have a known reputation. That is assuming that the provider is maintaining the integrity of those allowed to send with that ip. I haven't used sendgrid, but mailgun has been good about moving me off of any ip I don't like. Although I wish they were more proactive about it, I have setup a weekly monitoring script to check a bunch of the blacklists. If there are any issues, I will have them move me. And I am still on the free tier so I can't complain.
Re:Postal: Open source mail delivery platform, alternative t... by lucaspiller on Friday April 28, 2017 @02:06AM (#14217178)
I've been doing this for 6 months now, and haven't had any issues. Over the last 7 days my deliverability of 64k emails has been 99.5%. The only bounces I have are because of invalid email addresses or mailboxes being full. I didn't do any 'warming up' of the IP when started, I just started sending.

I've heard this many times, and maybe it was true before but it doesn't seem to be any more. I suspect now companies like Sendgrid still spread this FUD so people are more willing to buy their services and assume it's the only option.

Re:Postal: Open source mail delivery platform, alternative t... by jjeaff on Tuesday May 02, 2017 @04:04AM (#14244744)
I'm curious to know what type of customer you have? My customer base is made up of quite a few less tech-savvy types and we get a lot of issues with spam for AOL and MSN accounts.

And I don't show any bounces either. Stuff getting sent to spam doesn't give you a bounce message usually. It will appear to have been delivered successfully.

As for needing to warm up the IP, I think there is still something to that. I am surprised you were able to just start right off sending large volume. My guess would be that that you lucked out and got a gently used IP address by chance. The fact that it was on a blacklist would indicate that it probably was previously used rather heavily... just enough to get blacklisted at one place. But not abused in a way that got it blacklisted other places.

Re:Postal: Open source mail delivery platform, alternative t... by erlend_sh on Wednesday April 26, 2017 @10:19AM (#14203154)
Re:Postal: Open source mail delivery platform, alternative t... by lucaspiller on Friday April 28, 2017 @02:07AM (#14217181)
Oops :D