Re:Analysis of the United Airlines passenger removal incident
by opo on Friday April 21, 2017 @01:49PM
(#14167673)
I agree with everything you wrote here. In your original post it sounded like maybe what you were saying was that the airline should have used peer pressure as a means to violate their contract with a passenger. There are much better choices available than "beat him up"and "idling a whole plane on the tarmac for a few hours." - both of these are very bad choices. In the case of United, simply coming on board and saying a screwup happened and saying you are authorized to give 4 free round trip first class tickets on any destination where United flys would have quickly gotten more than enough volunteers.
The passenger is not actually disruptive in the traditional sense, but is disruptive to the way the airline wants to run itself. The passenger has no access to the announcement system to rebut the assertion, so the airline can paint them in as bad a light as they like.
Or did you think that airline employees did not routinely lie to passengers for their own convenience?