Re:DeepBreath: Preventing angry emails with machine learning
by HappyTypist on Friday April 14, 2017 @09:41PM
(#14118853)
Totally. It often helps to depersonalise the message by saying "this project isn't working because the requirements weren't gathered from the right users" tho.
Both of those statements are completely reasonable. Don't conflate directness with anger, berating, personal attacks, etc. It's entirely possible to be direct without attacking people.