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Re:DeepBreath: Preventing angry emails with machine learning by JoshTriplett on Friday April 14, 2017 @03:00PM (#14116375)
> Ideally, you say - 'This project isn't working because you failed to gather requirements from the right users." or "You spent three months choosing a vendor without proper due diligence who doesn't have a working client library, documentation, or a functioning test endpoint".

Both of those statements are completely reasonable. Don't conflate directness with anger, berating, personal attacks, etc. It's entirely possible to be direct without attacking people.

Re:DeepBreath: Preventing angry emails with machine learning by HappyTypist on Friday April 14, 2017 @09:41PM (#14118853)
Totally. It often helps to depersonalise the message by saying "this project isn't working because the requirements weren't gathered from the right users" tho.