This is such a crazy level of corporate apology that it's got to be sarcastic. United was not in the right to remove him. He stood up to that. If United really wanted to make room they should go for the market-based solution of just continuing to increase the price they were willing to pay for you to vacate your seat.
Probably worth noting that people with concussions, that just went through something fairly traumatic, may do odd things.
United didn't do anything criminal by asking him to leave. This is in fact the opinion of the article were supposedly discussing.
>To be clear, the fact that United seems to have breached its contract with Dao doesn’t mean its action was illegal, as the headline of this otherwise helpful article by a nonlawyer on a frequent traveler website suggests. There’s nothing illegal about breaching a contract. If you do so, you simply have to pay damages. Dao’s lawyer, Thomas Demetrio, said Thursday that he is investigating possible claims against United.
>And once United in effect told Dao that it was breaching its contract with him and told him to get off, he was probably under a legal duty to comply.
He should have left and contested the charges as a civil case.
It doesn't require that United call police to remove someone after they hit some arbitrary price limit.
>He didn't "stand up" -- he ran back onto a flight, screaming, after he didn't get his way. Sorry, but he needs to go to jail for disrupting his flight and the flight downstream that didn't have a flight crew because of his antics.
Good. He should inflict as much pain on the corporate beauracracy as possible. He should make everyone involved in this situation pissed off and then he should remind them that this is United's fuckup, not his. I also hope he takes as many millions as he can get out of United's pocketbook, especially considering their CEO's immediate response.
Where is your compassion?
Phew!