That article is an egregious example of selection effects. Practically no-one who enjoys or enjoyed their time at Amazon talks about it. The company instils a strong sense of secrecy, so if you're still there, or might imagine rejoining someday (I am in this latter group) you likely say very little or nothing, and certainly not at length to journalists. Combine that with a very strongly flavoured i.e. polarising company culture and you have all the conditions for the NYT's hatchet job.