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Re:United removes first-class passenger to make room for 'hi... by Symbiote on Thursday April 13, 2017 @12:00PM (#14108130)
You may have been eligible for compensation under EU rules. This can be EUR250-400, depending on the delay and distance.

Some vouchers or access to the lounge, with the passenger then not bothering to claim compensation, is much cheaper for the airline.

http://europa.eu/youreurope/citizens/travel/passenger-rights...

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