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Re:What I Learned Managing Site Reliability for Some of the ... by jedberg on Tuesday April 04, 2017 @05:13PM (#14037269)
Well, ideally the person who wrote the code is fixing it, and should know how it works. Or at least a close teammate.

But if you don't have that luxury, then it means you're hoping that the documentation is up to date, but chances are that if you don't have enough resources to have on call coverage from someone very familiar with the area that's having a problem, then there is a good chance they didn't have time to write or update documentation.

So ideally the person who wrote it has it in their head, or you're figuring it out on the fly and hoping you have good comments in the code and good metrics.

Re:What I Learned Managing Site Reliability for Some of the ... by zwischenzug on Thursday April 06, 2017 @04:11AM (#14048806)
> Well, ideally the person who wrote the code is fixing it, and should know how it works. Or at least a close teammate.

What if the code is 15 years old, and everyone involved with writing it has left?