Re:iPhone App will not stay open - just flashes when trying ...
by matt4077 on Tuesday April 04, 2017 @05:21AM
(#14030805)
Customers are not always right. Making you employees treating them as if they were, or as if the employees were slaves, is morally bankrupt. Grow a spine!
That can actually be a winning PR strategy. Not sure how it is in the US, but here many companies have started to respond with blatant sarcasm and mockery to unreasonable criticism in social media. You'll have a newspaper's support guy answering "brb, getting one of those sweet-paying protest gigs" when someone accuses them of being "paid by George Soros, just like those protesters".
This, however, is not one of those cases. The customer may have been a bit harsh, but his review is completely within the bounds of acceptable human behaviour. They could have reached out to them, and they would have probably been willing to change the review as well.
That can actually be a winning PR strategy. Not sure how it is in the US, but here many companies have started to respond with blatant sarcasm and mockery to unreasonable criticism in social media. You'll have a newspaper's support guy answering "brb, getting one of those sweet-paying protest gigs" when someone accuses them of being "paid by George Soros, just like those protesters".
This, however, is not one of those cases. The customer may have been a bit harsh, but his review is completely within the bounds of acceptable human behaviour. They could have reached out to them, and they would have probably been willing to change the review as well.