How I almost ignored our single best source for customer feedback.

Re:How I almost ignored our single best source for customer ... by hillel on Thursday June 03, 2010 @08:00PM (#1403045)

you can also specify on the site which hours you are open. We have a dynamic indicator on our site showing when the phone line is 'open'.

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Re:How I almost ignored our single best source for customer ... by snprbob86 on Thursday June 03, 2010 @08:12PM (#1403065)

That's a great idea, but I'd be worried about people forgetting to call later after deciding not to call while the phone line is "closed".

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Re:How I almost ignored our single best source for customer ... by johns on Thursday June 03, 2010 @08:18PM (#1403074)

If you were really enterprising you could put up a form during off hours that let them specify when they'd like to be called back during on hours.

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Re:How I almost ignored our single best source for customer ... by hillel on Thursday June 03, 2010 @08:31PM (#1403102)

or have voice mail.

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Re:How I almost ignored our single best source for customer ... by johns on Thursday June 03, 2010 @08:34PM (#1403108)

Or voicemail. But if you want to really empower your users, let them pick a time to be contacted and then call them then. Voicemail is leave it and forget it and when I call a company and leave a voicemail it feels like a black hole that my message may never escape. Maybe that's just me.

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