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A comment on iPhone App will not stay open - just flashes when trying to launch. Parent comment

Re:iPhone App will not stay open - just flashes when trying ... by dqv on Tuesday April 04, 2017 @02:54AM (#14030146)
Yep. It usually turns out better that way.

(except I'm not sure how I feel about asking them to change their review at this stage)

[ Parent | on HN ]
Re:iPhone App will not stay open - just flashes when trying ... by protomyth on Tuesday April 04, 2017 @11:26AM (#14033632)
I would probably be a lot more indirect about it.

Thank you for helping us find the issue. We will work tirelessly until it is fixed. If at some stage you are satisfied we would be delighted to turn your one star review into a five star one.

to

Thank you for helping us find the issue. We will work tirelessly until we turn your one star disappointment into a five star experience.

[ Parent | on HN ]
Re:iPhone App will not stay open - just flashes when trying ... by vatotemking on Wednesday April 05, 2017 @12:25AM (#14039633)
I have a business selling software. And most of the the time, rude customers are just frustrated with the product. Once you start to address their concerns, they are actually very friendly and would not hesitate to change their review or give a 5 star rating.
[ Parent | on HN ]