News for hackers. Stuff that matters.

A comment on iPhone App will not stay open - just flashes when trying to launch. Parent comment

Re:iPhone App will not stay open - just flashes when trying ... by Just1689 on Tuesday April 04, 2017 @02:03AM (#14029931)
Yeah, abusive language it is not. It's more of a tantrum.

Looking at the other reviews, it does seem that the company is happy to help with issues even where there is a negative review.

[ Parent | on HN ]
Re:iPhone App will not stay open - just flashes when trying ... by PeterisP on Tuesday April 04, 2017 @04:46AM (#14030681)
Why would you call it a tantrum? It sounds like a reasonable review that a calm dissatisfied customer would make as well.
[ Parent | on HN ]
Re:iPhone App will not stay open - just flashes when trying ... by Lazare on Tuesday April 04, 2017 @06:21PM (#14037787)
> it does seem that the company is happy to help with issues even where there is a negative review.

Sometimes doing the right thing doesn't make doing the wrong thing okay. In the linked case, there was a negative review, they were not happy to help with with issues, and they bricked the device.

Legally they may be okay.. Morally I think they're wrong. And from a PR point of view this is literally the worst possible thing they could do, what are they insane?

(And as others have noted, the rep is significantly more guilty than the customer of abusive language and throwing a tantrum. Ironic...)

[ Parent | on HN ]
Re:iPhone App will not stay open - just flashes when trying ... by yunolisten on Tuesday April 04, 2017 @06:50AM (#14031265)
> It's more of a tantrum.

And the knee jerk response of bricking the device is ok then?

[ Parent | on HN ]