This customer may have been an asshole in this situation but that isn't really a good reason to state he's an asshole. For all we know he might spend the rest for his time reading bedtime stories to sick kittens. Judging someone's character based on a single incident isn't a great thing to do.

In the context of this thread, what is the difference, really?

Should we really have to caveat the accusation with "maybe he's a really nice guy" or something?

> Judging someone's character based on a single incident isn't a great thing to do.

By the same token, publicly castigating someone because you couldn't get their software to work on your device isn't a great thing to do either. Perhaps the developer sells his gadgets so he can house sick kittens, and he was up all night trying to nurse a particularly sick kitten when the angry email came through??

> The customer is not always right.

"The customer is always right" never meant that customer service should be a door mat, but rather comes from advertising and the idea that consumers will spend their money on products that best fit their needs at the best value. If you sell something noone wants, or at too high a price, you'll gain little to no market share.