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Re:Uber's experiment in behavioral science to subtly entice ... by mannykannot on Sunday April 02, 2017 @11:12PM (#14020370)
You should not have to ask for a refund if, after reasonable time after the original estimate has passed, the cab has not appeared. Of course, Uber is also free to screw around with the customers to the extent that they will acquiesce to it.
Re:Uber's experiment in behavioral science to subtly entice ... by ikeboy on Sunday April 02, 2017 @11:23PM (#14020396)
No argument there.

I've also had times where the charge was more than it showed upfront. I think what's going on there is I'm let off and the driver marks it as the location I left, which is a tiny bit away from the original destination, so it recalculates the fee and no longer uses the fixed fee. They should be able to tell if the dropoff location is within say 1000 feet of the expected destination and not charge more.