Comcast internet speed improved with non-Comcast hardware

Re:Comcast internet speed improved with non-Comcast hardware by cjcampbell on Sunday April 02, 2017 @10:01PM (#14020156)

I just gave a DOCSIS 3.0 modem to a friend who was paying $7 per month on a DOCSIS 2 modem that couldn't provide the subscribed speed. Comcast had already charged her for a couple of truck rolls to troubleshoot the speeds, so it boggles my mind why the rented modem had not been replaced.

Even more interesting is that Comcast does have infrastructure in place to notify customers of these issues, though I have only seen them use it to convert customers who bought equipment back to renting. When I bumped my modem into the D3.1 threshold last year, the company made a number of calls to let me know that I could improve my experience by going back on a rental plan.

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Re:Comcast internet speed improved with non-Comcast hardware by x0x0 on Monday April 03, 2017 @03:52AM (#14021223)

Comcast upgraded my speed because they thought google fiber was coming, and as part of that, has been bugging me to upgrade my modem. Multiple phone calls and emails. I own the modem and have never rented from them. And I haven't bothered upgrading because the download speed is basically fast enough already and I don't think it would improve the upload speed.

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