Re:Chatbots have struggled to live up to the hype
by andybak on Sunday April 02, 2017 @03:27PM
(#14018546)
> Until we have actual AI it will remain an obfuscated command line
Well put, sir. I hadn't managed to put that into words quite as succinctly but you've pinpointed exactly my feelings and my reasons for skepticism.
Unless you bother to read up on the commands that it accepts you find yourself greeted 50% of the time with "I don't know how to do that". Now we're on the same turf as any good UX problem - power-users (who have the incentive to learn an interface) vs casual users (who don't and shouldn't have to). Chat bots seem to be targeting the latter but they require the time investment of the former.
Well put, sir. I hadn't managed to put that into words quite as succinctly but you've pinpointed exactly my feelings and my reasons for skepticism.
Unless you bother to read up on the commands that it accepts you find yourself greeted 50% of the time with "I don't know how to do that". Now we're on the same turf as any good UX problem - power-users (who have the incentive to learn an interface) vs casual users (who don't and shouldn't have to). Chat bots seem to be targeting the latter but they require the time investment of the former.