Ditto, fast running meter and surcharges that should not have applied, a kick in the teeth after using official service desk and avoiding the touts. I complained to SPAD with took about 5 minutes, with receipt, taxi number, times, etc.. and 28 days later I got:

--

I wish to refer to your complaint above.

2. The permit holder and driver of the vehicle were summoned to our office for an investigation regarding the complaint that your good self has lodged.

3. We wish to inform, the driver and the permit holder have been issued a warning letter and reprimanded not to repeat the offence again. If we receive another complaint about the same vehicle, a heavier penalty will be given to the permit holder and the driver.

4. We have also advised the owner of the vehicle to take the necessary disciplinary action on the driver regarding this complaint.

Thank You.

Yours Faithfully,

SHAHRIDAN ABDUL AZIZ --

Could just be a template who knows...

Probably wasted time on your behalf.

the airport counter sells you a ticket, you give the ticket to the driver. no further payment is necessary.

There are two options. The pre-paid desk upstairs or the official taxi desk downstairs where it should run on meter (you pay 2myr for the privilege of using this desk for tiny bit of blue or red paper). Either way both should be regulated, safe and not a rip off. The taxi desk upstairs often with a single operator has long queues as tourists seem to asking for sightseeing advice, their horoscope, and then wanting to pay in cent coins (that's guess, it's annoying, KL is terrible airport, after almost as long as flight taxi-ing from runway to gate to queue another 40 minutes is not my thing)

Exactly, just took the 2 MYR ticket since I had no clue how much I should prepay.