It's been awhile since I've used either Lyft or Uber since I moved downtown and can walk everywhere but I distinctly remember an incident when I requested a Lyft and it said it was 10minutes out. 15 minutes later it was still 10 minutes out and the driver called and said they were on their way (I assume they were just sitting in their house in "Driving" mode and took that long to get moving) but it was going to take them almost 20 minutes to get to me and if that was unacceptable I should cancel. I canceled the ride and got a different driver. Lyft charged me $5 for the cancel but I was able to dispute the charge successfully. Overall it was a huge PITA and I felt/feel like Lyft should do more to prevent people from taking so long after accepting a rider to actually get moving.