Uber is charging passengers a $10 cancellation fee even when the driver cancels

Re:Uber is charging passengers a $10 cancellation fee even w... by waqf on Thursday March 23, 2017 @10:28AM (#13940004)

Is there really an effective market in credit cards' willingness to refund? Aren't credit cards preferred mostly because regulation require them to refund the user in a lot of cases?

(Also, what's with that weird US regulation about a purchase having to be "within my home state or within 100 miles of my home" to be eligible for some credit card protections?)

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Re:Uber is charging passengers a $10 cancellation fee even w... by qeternity on Thursday March 23, 2017 @11:43AM (#13940755)

The credit card market is a huge money maker and incredibly competitive. Have you seen the bonuses that US banks offer?

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Re:Uber is charging passengers a $10 cancellation fee even w... by waqf on Thursday March 23, 2017 @12:27PM (#13941256)

Yes, but I don't think they're competing on refund policy. It sure isn't what's in large print in the ads, and besides, the policy is mostly dictated to them by the credit card network (which isn't so competitive, it's largely a Visa/MC duopoly) and by legislation (which isn't at all competitive).

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Re:Uber is charging passengers a $10 cancellation fee even w... by qeternity on Thursday March 23, 2017 @05:23PM (#13944447)

What? Of course they are. If I felt like my credit card didn't have my back on the chargeback policy, then I'd be far more likely to go to a competitor. It may not be what's on the ads, but you do realize customer retention is a huge part of competition, not just customer acquisition.

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Re:Uber is charging passengers a $10 cancellation fee even w... by wbl on Thursday March 23, 2017 @12:40PM (#13941408)

AmeRican Express certainly is.

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