To be fair the T&LC, the investigators assigned to my case were very easy to work with and eager to help. Ultimately, the decision was up to a T&LC judge.

The process was pretty opaque. From what I gathered, every complainant is assigned an internal investigator/advocate. If the department determines that the complaint has merit, the complaint goes before a regulatory judge who has limited authority to issue fines, revoke licenses, etc.

The system almost worked.